1. Introduction
This policy applies to the Milaa mobile app and the official website at www.milaa.online. By using Milaa, you acknowledge the practices described here. This website does not use advertising pixels, analytics trackers, or cookie-based tracking.
2. Information You Provide
When you create and use a Milaa account, you may provide:
- Your email address and password. Passwords are stored as salted hashes, not readable plain text.
- Your display name. Milaa also creates a unique username for your account.
- An optional profile photo and bio.
- Information you send when you contact Milaa Support.
3. User Content
Milaa processes content you create or submit, including uploaded videos and thumbnails, captions, comments, interaction responses, poll or Vibe choices, and daily Vibe Check answers.
Every uploaded video begins as under review and is visible only to its uploader. It may become publicly visible on Home, Discover, Profile, or Search only after approval. If an upload is rejected, the uploader can see its status and the available review reason.
5. Communications
Text messaging and voice calling are available between users who follow each other. Milaa stores the text messages you send and the related conversation records so the participants can access their conversation history.
For voice calls, Milaa processes call-request metadata such as the caller and recipient, request status, and relevant timestamps. The current service does not store voice-call audio.
If either person unfollows or blocks the other, new messages and voice calls are disabled.
6. Coins and Apple In-App Purchases
Milaa records your Coin balance and Coin transaction history. When you buy Coins, payment is processed by the Apple App Store. Milaa receives and stores purchase information needed to verify and credit the purchase, including product identifiers, transaction identifiers, purchase date, purchase environment, Coin amount, and an appAccountToken that links the purchase to your Milaa account.
Milaa does not receive or store your full payment card number. Apple controls payment processing and its related payment information.
7. AI-Assisted Features
Milaa offers optional AI-assisted features such as reply suggestions, caption ideas, Vibe questions, and related Vibe interactions. Depending on the feature, Milaa may send limited text signals to an AI service provider, such as a content category, caption, draft caption, creator display name, comment context, or a Vibe question.
Milaa does not send the uploaded video file to the AI service provider for these features. Suggestions are not posted automatically; you choose whether to use them.
8. Technical Information
Milaa processes random session tokens and standard server logs needed to authenticate requests, operate the service, diagnose failures, prevent abuse, and protect accounts. Milaa does not collect precise location, contacts, IDFA, or cross-app tracking data and does not include advertising or tracking SDKs.
9. How We Use Information
- To create and secure your account, show your profile, and provide Home, Discover, Search, Profile, Vibe, and creation features.
- To provide text messages and voice calls between mutual follows.
- To review uploads before public visibility and to process reports, blocks, and moderation actions.
- To verify Apple purchases, maintain Coin balances, and prevent duplicate purchase credits.
- To provide optional AI-assisted features from the limited text inputs described above.
- To respond to support requests, enforce the Terms of Use and Community Guidelines, and protect Milaa and its users.
10. Sharing and Service Providers
Milaa does not sell personal information or share it with data brokers or advertising networks. Information is shared only as needed with categories of providers that help operate the service, including:
- Apple and the App Store for in-app purchase processing and verification.
- Email delivery providers for password reset and service messages.
- AI service providers for the optional features described above.
- Infrastructure, hosting, and storage providers used to run Milaa and store app content.
Milaa may also disclose information when required by law or when reasonably necessary to protect users, the service, or the rights of others.
11. Data Retention
Milaa keeps account and service information while your account is active and as needed to operate the features described in this policy. Milaa does not promise a fixed retention period where the current service has not established one.
After account deletion, anonymized Coin transactions, Apple purchase records, and moderation records may be retained to preserve record integrity, prevent duplicate transaction credits, enforce safety decisions, and meet legal obligations.
12. Account Deletion
You can request deletion inside the app by opening Settings → Delete Account and confirming the action. You do not need to email Support to start deletion.
Deletion disables and anonymizes the account, hides the profile and videos from public areas, removes follow relationships, revokes active sessions, and clears pending password-reset state. Any remaining Coins are forfeited.
The email address is retained on the deleted account to preserve account and transaction integrity and currently cannot be used to create a new Milaa account.
13. Your Choices
You can edit your display name, username, bio, and profile photo in the app. You can save or unsave content, follow or unfollow users, block or unblock users, and report videos, comments, or accounts. You can delete your account in Settings.
14. Children
Milaa is not intended for children under 13, and Milaa does not knowingly collect personal information from children under 13.
15. Security
Milaa uses safeguards such as salted password hashes, random session tokens, restricted media access, and purchase verification. Production service traffic is intended to use HTTPS. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.
16. Changes to This Policy
Milaa may update this policy as the service changes. The “Last updated” date at the top of this page identifies the current version.
17. Contact
For privacy questions or requests, email xiaolu8208@163.com.
4. Social Information
Milaa keeps the social information needed to provide the service, including followers and following, saved content, likes and other interactions, blocked accounts, and reports you submit about videos, comments, or users.