Milaa Support

How can we help?

Find direct answers about your account, videos, communication features, purchases, and safety.

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Account

How do I create an account?

Open Milaa, choose Create Account, then enter your display name, email address, and a password of at least eight characters. Milaa creates a unique username for your account.

How do I sign in or log out?

Sign in with the email address and password used for your Milaa account. To log out, open your profile, go to Settings, and choose Log Out. Logging out ends the current session on that device.

I forgot my password. What should I do?

On the sign-in screen, choose Forgot Password, enter your account email, then use the reset code sent by email to choose a new password.

Profile

How do I update my profile?

Open your Milaa profile and choose Edit Profile. You can update your display name, username, bio, and profile photo.

What is the difference between a display name and a username?

Your display name is the name shown prominently on your profile. Your username is the unique handle associated with your Milaa account.

Uploading Videos

How do I upload a video?

Open Create, choose a video from your photo library, preview it, add a caption and category, then submit it. A thumbnail may also be created or selected as part of the upload flow.

Can AI help with my caption?

Where available, AI Caption Assist can suggest caption drafts from your selected category and optional draft text. The video file is not sent to the AI provider. You choose whether to use a suggestion, and submitting remains a separate action.

Content Review

Why is my video under review?

Milaa reviews every uploaded video before it becomes publicly visible. While under review, it remains visible only to you. You can check the In Review area on your profile for its status.

Where can an approved video appear?

After approval, a video may become visible on Home, Discover, the creator’s Profile, and Search, subject to the service’s normal ranking and safety rules.

Why was my video rejected?

A video may be rejected when it does not meet Milaa’s content rules. Rejected videos stay private and remain visible to the uploader with the available review reason.

Messages & Voice Calls

Who can message me?

Only users who follow each other can use Milaa’s communication features. Text messaging and voice calling are available between users who follow each other.

How do I send a message?

After you and another user follow each other, open that person’s profile and choose Message. You can also reopen existing conversations from Messages on your own profile.

How do voice calls work?

Open the profile or conversation of a user who follows you back, then tap the phone icon to start a voice call. The other user can accept or decline the request. If either person unfollows or blocks the other, calling is disabled.

Why can’t I message or call someone?

Both accounts must follow each other, remain active, and not be blocked in either direction. If any of those conditions changes, Milaa disables new communication.

Coins & Purchases

What are Coins?

Coins are consumable virtual items used for eligible features shown inside Milaa. They have no cash value and cannot be withdrawn, exchanged for money, or transferred to another account.

How do I get Coins?

Open the Coin Store and choose an available Coin pack. Purchases are processed only through Apple In-App Purchase at the App Store price shown at checkout.

Where can I use Coins?

Coins can be used where Milaa shows a Coin cost, including eligible AI suggestions, Vibe features, and enhanced reactions. The app shows the current cost before you confirm a paid action.

Why didn’t my purchase appear?

Allow a moment for Apple’s transaction to verify, then reopen the Coin Store and check your balance. Milaa credits a verified transaction only once. If the balance is still incorrect, contact Support with the purchase date and Apple transaction details. Do not send payment card information.

Safety

How do I report a user or content?

Open the ••• menu on a video, long-press a comment, or open a user’s profile and choose Report. Select the reason that best describes the problem and submit the report.

How do I block someone?

Open the user’s profile, tap •••, and choose Block User. Blocked accounts cannot interact with you normally, each person’s content is hidden from the other, and communication is disabled. Manage your list under Settings → Blocked Users.

What happens to reported content?

The report enters Milaa’s moderation queue. A moderator may dismiss it, remove the reported video or comment, or suspend the responsible account. Reporting does not automatically block the account, and the reported person is not shown your identity.

Delete Account

How do I delete my account?

In the Milaa app, open Settings → Delete Account, then confirm. You do not need to email Support to start deletion.

What happens after I delete my account?

Your account is disabled and anonymized, your profile and videos are removed from public visibility, follow relationships are removed, all active sessions end, and any remaining Coins are forfeited. The email address remains occupied and currently cannot be used to create a new Milaa account.

Still need help?

Email Milaa Support at xiaolu8208@163.com.

Contact Support